Returns & Refund Policy
Returns, Damages, and Order Issues Policy
We want you to have an excellent experience from the moment you visit our website to the day your order arrives at your door. Every order is carefully produced, packed, and shipped to ensure it reaches you in perfect condition. Due to the custom and made-to-order nature of our products, all sales are final and not eligible for returns or exchanges, except in cases of damage, defects, or fulfillment errors as described below.
No Returns or Exchanges
Because our items are made specifically for each order, we are unable to accept returns or offer exchanges for reasons such as buyer’s remorse, incorrect size or style selection, or changes of mind. We encourage customers to review product details carefully before placing an order.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, misprinted, or with missing items, we’re here to help make it right.
Reporting a Claim
Claims must be submitted within seven (7) non-holiday business days of the delivery date, as determined by the carrier’s proof of delivery. Claims submitted outside this timeframe may not be eligible for review.
To initiate a claim, please contact our Customer Care Team and include:
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Your order number
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A brief description of the issue
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Clear photos of the damaged, defective, or incorrect item(s)
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Photos of the original packaging and shipping box (if applicable)
Photographic documentation helps us determine the cause of the issue, file a claim with the shipping carrier if necessary, and resolve the situation as quickly as possible.
Packaging Requirements
Please retain all original packaging and materials until your claim has been reviewed and resolved. In some cases, we may request additional photos or information to complete the claim process.
Resolution Process
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
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A replacement of the affected item(s)
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A correction of the misprint or production error
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Another reasonable solution at our discretion
Replacements are processed as quickly as possible, though production and shipping times may vary.
Shipping Carrier Issues
If your order is marked as delivered by the carrier but cannot be located, we recommend checking with household members, neighbors, or the delivery location first. If the package still cannot be found, please contact us within the claim window so we can assist with next steps.
Final Notes
We reserve the right to deny claims that fall outside the stated timeframe, lack required documentation, or show signs of misuse or damage after delivery. This policy is designed to ensure fairness while allowing us to promptly resolve legitimate issues.
If you have any questions about this policy or need help with an order issue, our Customer Care Team is always happy to assist.
