FAQs, Shipping Policy & Returns

Drivers deliver between 8 am – 8 pm to residential addresses. Deliveries to businesses are made during posted business hours.

USPS offers the convenient option of having your package held for pick up at a USPS Office retail location. These locations are often open late so this can be a great option if you won’t be home.

We are happy to ship to multiple destinations. Please reach out to our customer service team for assistance.

We're happy to ship to APO/FPO military destinations and PO Box addresses. Limited tracking and delivery information is available. Transit times range from 2 to 7 business days within the contiguous U.S. Please allow an additional 1-2 weeks for delivery to overseas military destinations, or U.S. outlying areas of Guam, Puerto Rico and the US Virgin Islands.

If you'd like to bill shipping charges to your personal or business UPS account, please contact our customer service team with the details of what you’d like to order and we’ll return a quote quickly.

We start working on your order as soon as you hit submit. We work fast, so once you place an order by phone or online, it has begun to process. We will try to accommodate requests for any changes you may have, or an order cancellation, but we cannot guarantee the ability to do so with an order. If an order is already packaged for shipping, you would need to place a new order to accommodate changes and receive your additional items. If your order requires a proof, changes may be made before your approval of the proof. After the proof has been approved by you, any additional changes may incur an additional setup fee. If you need to make changes to your order, please contact us right away. The shipment of your order may be delayed with any change requests. If the shipping address you provided needs to be changed, please contact us ASAP to request the change. If your order is already being fulfilled, additional fees may apply and delivery may be delayed. In some cases, we may not be able to make the change. Since we begin preparing your order as soon as you submit it, we may not be able to cancel an order once it has been packed and prepared for shipment. If we are able to stop an order before it leaves our facility, a cancellation fee may be charged.

We want you to have a great experience from the time you look at our site. We take a great deal of care to ensure your order reaches you in perfect condition. Therefore, our items are not eligible for returns.

Claims for defective or missing product(s) must be filed within seven (7) non-holiday business days of your order’s delivery date based on the proof of delivery from the transit company. Please contact our Customer Care Team to initiate the filing of a claim. If your items arrive damaged or misprinted, a photo of the items is required to help us determine the cause of the issue. This will help our team determine what went wrong, file a claim with the transit company, and begin the process of fixing the issue for you. Keep all products in their original packaging.