So cute! My son, daughter-in-law and especially grandsons loved it. Nicely made. Great colors.
FAQs, Shipping Policy & Returns
Shipping
Shipping Policy
Updated: 4/27/2026
Shipping Policy
At Ornament Town, we understand how exciting it is to receive your order, and we want to make the experience as seamless and efficient as possible. Our goal is to get your products into your hands as quickly as we can, while ensuring they arrive in perfect condition. Below is an overview of our shipping process and what you can expect when placing an order with us.
We currently only ship orders within the continental U.S. and therefore international shipping is not available.
Order Processing Time
Once you place your order, we begin processing it right away. Our standard order fulfillment time is 1 - 2 business days from the date your order is placed. Please note that weekends and holidays are not included in our processing time, so orders placed on Fridays or before a holiday may take a little longer to process. Once your order is processed and shipped you will receive an email confirmation that contains your tracking information.
We take great care to ensure that your items are carefully packed and prepared for shipment. While most orders are processed within one business day, during high-demand periods such as holidays or special promotions, it may take up to 2 business days for your order to be shipped out.
If you need to make a modification to you order please reach out to us within 24 hours of placing your order so we can process your change. Any modifications after 24 hours cannot be guaranteed. Send modification requests to info@ornamenttown.com, include your order number and modification request.
Shipping Method/Fees and Delivery Time
Once your order is processed and ready to ship, it will be dispatched via USPS (United States Postal Service). Shipping times may vary depending on your location and the shipping service selected during checkout. We offer standard shipping which is a flat rate fee of $5.99. Our standard shipping time is 5 - 7 business days for delivery after the order is shipped. We also offer an expedited service for $11.99. Expedited shipping time is 3 days (excluding Sundays) for delivery after the order is shipped. These timelines are for domestic orders within the United States.
Please note that this is an estimate based on typical delivery times for USPS, but it can sometimes take a little longer due to factors outside of our control, such as weather delays or high seasonal volumes. While we strive to ensure timely deliveries, these delays are rare, and we appreciate your patience.
Shipping Policy
At Ornament Town, we understand how exciting it is to receive your order, and we want to make the experience as seamless and efficient as possible. Our goal is to get your products into your hands as quickly as we can, while ensuring they arrive in perfect condition. Below is an overview of our shipping process and what you can expect when placing an order with us.
We currently only ship orders within the continental U.S. and therefore international shipping is not available.
Order Processing Time
Once you place your order, we begin processing it right away. Our standard order fulfillment time is 1 - 2 business days from the date your order is placed. Please note that weekends and holidays are not included in our processing time, so orders placed on Fridays or before a holiday may take a little longer to process. Once your order is processed and shipped you will receive an email confirmation that contains your tracking information.
We take great care to ensure that your items are carefully packed and prepared for shipment. While most orders are processed within one business day, during high-demand periods such as holidays or special promotions, it may take up to 2 business days for your order to be shipped out.
If you need to make a modification to you order please reach out to us within 24 hours of placing your order so we can process your change. Any modifications after 24 hours cannot be guaranteed. Send modification requests to info@ornamenttown.com, include your order number and modification request.
Shipping Method/Fees and Delivery Time
Once your order is processed and ready to ship, it will be dispatched via USPS (United States Postal Service). Shipping times may vary depending on your location and the shipping service selected during checkout. We offer standard shipping which is a flat rate fee of $5.99. Our standard shipping time is 5 - 7 business days for delivery after the order is shipped. We also offer an expedited service for $11.99. Expedited shipping time is 3 days (excluding Sundays) for delivery after the order is shipped. These timelines are for domestic orders within the United States.
Please note that this is an estimate based on typical delivery times for USPS, but it can sometimes take a little longer due to factors outside of our control, such as weather delays or high seasonal volumes. While we strive to ensure timely deliveries, these delays are rare, and we appreciate your patience.
Delivery Times
Drivers deliver between 8 am – 8 pm to residential addresses. Deliveries to businesses are made during posted business hours.
Pickup at a USPS Office Location
USPS offers the convenient option of having your package held for pick up at a USPS Office retail location. These locations are often open late so this can be a great option if you won’t be home.
Shipping to Multiple Locations
We are happy to ship to multiple destinations. Please reach out to our customer service team for assistance.
Military and PO Box Deliveries
We're happy to ship to APO/FPO military destinations and PO Box addresses. Limited tracking and delivery information is available. Transit times range from 2 to 7 business days within the contiguous U.S. Please allow an additional 1-2 weeks for delivery to overseas military destinations, or U.S. outlying areas of Guam, Puerto Rico and the US Virgin Islands.
Third Party Billing
If you'd like to bill shipping charges to your personal or business UPS account, please contact our customer service team with the details of what you’d like to order and we’ll return a quote quickly.
Order Changes and Cancellations
How may I change or cancel my order?
We start working on your order as soon as you hit submit. We work fast, so once you place an order by phone or online, it has begun to process. Please submit any order change or cancellation requests within 24 hours of placing your order.
If your order requires a proof, changes may be made before your approval of the proof. After the proof has been approved by you, any additional changes may incur an additional setup fee. If you need to make changes to your order, please contact us right away. The shipment of your order may be delayed with any change requests.
If the shipping address you provided needs to be changed, please contact us ASAP to request the change. If your order is already being fulfilled, additional fees may apply and delivery may be delayed. In some cases, we may not be able to make the change.
Since we begin preparing your order as soon as you submit it, we may not be able to cancel an order once it has been packed and prepared for shipment. If we are able to stop an order before it leaves our facility, a cancellation fee may be charged.
All requests should be sent to info@ornamenttown.com and include your order number and modification request.
If the shipping address you provided needs to be changed, please contact us ASAP to request the change. If your order is already being fulfilled, additional fees may apply and delivery may be delayed. In some cases, we may not be able to make the change.
Since we begin preparing your order as soon as you submit it, we may not be able to cancel an order once it has been packed and prepared for shipment. If we are able to stop an order before it leaves our facility, a cancellation fee may be charged.
All requests should be sent to info@ornamenttown.com and include your order number and modification request.
Order Returns
How do I return an item or request a refund?
Updated: 4/27/2026
Returns, Damages, and Order Issues Policy
We want you to have an excellent experience from the moment you visit our website to the day your order arrives at your door. Every order is carefully produced, packed, and shipped to ensure it reaches you in perfect condition. Please see below for a break down of return and refund policies based on each scenario.
Buyer's Remorse
Because our items are personalized, we are unable to accept returns or offer exchanges for reasons such as buyer’s remorse. Please note that this is the exception and not the rule for all scenarios.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, misprinted, or with missing items, we’re here to help make it right. We can either issue a full refund to your original payment method OR send a replacement at your request.
Reporting a Claim
Claims must be submitted within seven (7) non-holiday business days of the delivery date, as determined by the carrier’s proof of delivery. Claims submitted outside this timeframe may not be eligible for review.
To initiate a claim, please contact our Customer Care Team and include:
-Your order number
-A brief description of the issue
-Clear photos of the damaged, defective, or incorrect item(s)
-Photos of the original packaging and shipping box (if applicable)
-Advise on if you prefer a full refund to your original payment or would like a replacement
Photographic documentation helps us determine the cause of the issue, file a claim with the shipping carrier if necessary, and resolve the situation as quickly as possible.
Packaging Requirements
Please retain all original packaging and materials until your claim has been reviewed and resolved. In some cases, we may request additional photos or information to complete the claim process.
Resolution Process
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
-A refund full refund to your original payment
-A replacement of the affected item(s)
-A correction of the misprint or production error
-Another reasonable solution at our discretion
Refunds are processed within 5-10 business days of claim approval. Please check with your payment carrier on how soon the refund will appear in your account.
Replacements are processed in 1-2 business days, and standard shipping times are 5-7 business days. Please note shipping times can vary due to factors outside of our control.
Shipping Carrier Issues
If your order is marked as delivered by the carrier but cannot be located, we recommend checking with household members, neighbors, or the delivery location first. If the package still cannot be found, please contact us within the claim window so we can assist with next steps.
Final Notes
We reserve the right to deny claims that fall outside the stated timeframe, lack required documentation, or show signs of misuse or damage after delivery. This policy is designed to ensure fairness while allowing us to promptly resolve legitimate issues.
If you have any questions about this policy or need help with an order issue, our Customer Care Team is always happy to assist.
info@ornamenttown.com
Returns, Damages, and Order Issues Policy
We want you to have an excellent experience from the moment you visit our website to the day your order arrives at your door. Every order is carefully produced, packed, and shipped to ensure it reaches you in perfect condition. Please see below for a break down of return and refund policies based on each scenario.
Buyer's Remorse
Because our items are personalized, we are unable to accept returns or offer exchanges for reasons such as buyer’s remorse. Please note that this is the exception and not the rule for all scenarios.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, misprinted, or with missing items, we’re here to help make it right. We can either issue a full refund to your original payment method OR send a replacement at your request.
Reporting a Claim
Claims must be submitted within seven (7) non-holiday business days of the delivery date, as determined by the carrier’s proof of delivery. Claims submitted outside this timeframe may not be eligible for review.
To initiate a claim, please contact our Customer Care Team and include:
-Your order number
-A brief description of the issue
-Clear photos of the damaged, defective, or incorrect item(s)
-Photos of the original packaging and shipping box (if applicable)
-Advise on if you prefer a full refund to your original payment or would like a replacement
Photographic documentation helps us determine the cause of the issue, file a claim with the shipping carrier if necessary, and resolve the situation as quickly as possible.
Packaging Requirements
Please retain all original packaging and materials until your claim has been reviewed and resolved. In some cases, we may request additional photos or information to complete the claim process.
Resolution Process
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
-A refund full refund to your original payment
-A replacement of the affected item(s)
-A correction of the misprint or production error
-Another reasonable solution at our discretion
Refunds are processed within 5-10 business days of claim approval. Please check with your payment carrier on how soon the refund will appear in your account.
Replacements are processed in 1-2 business days, and standard shipping times are 5-7 business days. Please note shipping times can vary due to factors outside of our control.
Shipping Carrier Issues
If your order is marked as delivered by the carrier but cannot be located, we recommend checking with household members, neighbors, or the delivery location first. If the package still cannot be found, please contact us within the claim window so we can assist with next steps.
Final Notes
We reserve the right to deny claims that fall outside the stated timeframe, lack required documentation, or show signs of misuse or damage after delivery. This policy is designed to ensure fairness while allowing us to promptly resolve legitimate issues.
If you have any questions about this policy or need help with an order issue, our Customer Care Team is always happy to assist.
info@ornamenttown.com
Damaged or Missing Products
Updated: 4/27/2026
Returns, Damages, and Order Issues Policy
We want you to have an excellent experience from the moment you visit our website to the day your order arrives at your door. Every order is carefully produced, packed, and shipped to ensure it reaches you in perfect condition. Please see below for a break down of return and refund policies based on each scenario.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, misprinted, or with missing items, we’re here to help make it right. We can either issue a full refund to your original payment method OR send a replacement at your request.
Reporting a Claim
Claims must be submitted within seven (7) non-holiday business days of the delivery date, as determined by the carrier’s proof of delivery. Claims submitted outside this timeframe may not be eligible for review.
To initiate a claim, please contact our Customer Care Team and include:
-Your order number
-A brief description of the issue
-Clear photos of the damaged, defective, or incorrect item(s)
-Photos of the original packaging and shipping box (if applicable)
-Advise on if you prefer a full refund to your original payment or would like a replacement
Photographic documentation helps us determine the cause of the issue, file a claim with the shipping carrier if necessary, and resolve the situation as quickly as possible.
Packaging Requirements
Please retain all original packaging and materials until your claim has been reviewed and resolved. In some cases, we may request additional photos or information to complete the claim process.
Resolution Process
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
-A refund full refund to your original payment
-A replacement of the affected item(s)
-A correction of the misprint or production error
-Another reasonable solution at our discretion
Refunds are processed within 5-10 business days of claim approval. Please check with your payment carrier on how soon the refund will appear in your account.
Replacements are processed in 1-2 business days, and standard shipping times are 5-7 business days. Please note shipping times can vary due to factors outside of our control.
Shipping Carrier Issues
If your order is marked as delivered by the carrier but cannot be located, we recommend checking with household members, neighbors, or the delivery location first. If the package still cannot be found, please contact us within the claim window so we can assist with next steps.
Final Notes
We reserve the right to deny claims that fall outside the stated timeframe, lack required documentation, or show signs of misuse or damage after delivery. This policy is designed to ensure fairness while allowing us to promptly resolve legitimate issues.
If you have any questions about this policy or need help with an order issue, our Customer Care Team is always happy to assist.
info@ornamenttown.com
Returns, Damages, and Order Issues Policy
We want you to have an excellent experience from the moment you visit our website to the day your order arrives at your door. Every order is carefully produced, packed, and shipped to ensure it reaches you in perfect condition. Please see below for a break down of return and refund policies based on each scenario.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, misprinted, or with missing items, we’re here to help make it right. We can either issue a full refund to your original payment method OR send a replacement at your request.
Reporting a Claim
Claims must be submitted within seven (7) non-holiday business days of the delivery date, as determined by the carrier’s proof of delivery. Claims submitted outside this timeframe may not be eligible for review.
To initiate a claim, please contact our Customer Care Team and include:
-Your order number
-A brief description of the issue
-Clear photos of the damaged, defective, or incorrect item(s)
-Photos of the original packaging and shipping box (if applicable)
-Advise on if you prefer a full refund to your original payment or would like a replacement
Photographic documentation helps us determine the cause of the issue, file a claim with the shipping carrier if necessary, and resolve the situation as quickly as possible.
Packaging Requirements
Please retain all original packaging and materials until your claim has been reviewed and resolved. In some cases, we may request additional photos or information to complete the claim process.
Resolution Process
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
-A refund full refund to your original payment
-A replacement of the affected item(s)
-A correction of the misprint or production error
-Another reasonable solution at our discretion
Refunds are processed within 5-10 business days of claim approval. Please check with your payment carrier on how soon the refund will appear in your account.
Replacements are processed in 1-2 business days, and standard shipping times are 5-7 business days. Please note shipping times can vary due to factors outside of our control.
Shipping Carrier Issues
If your order is marked as delivered by the carrier but cannot be located, we recommend checking with household members, neighbors, or the delivery location first. If the package still cannot be found, please contact us within the claim window so we can assist with next steps.
Final Notes
We reserve the right to deny claims that fall outside the stated timeframe, lack required documentation, or show signs of misuse or damage after delivery. This policy is designed to ensure fairness while allowing us to promptly resolve legitimate issues.
If you have any questions about this policy or need help with an order issue, our Customer Care Team is always happy to assist.
info@ornamenttown.com
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.